Support
Questions about a booking, a refund, a deal, or an AI assistant connected to your account? Email [email protected]. Include your confirmation code if it is about a booking.
Your booking
After you book, you get a confirmation email with a confirmation code. Your bookings are also listed under Bookings in the app.
Some venues confirm a request before it is final. You are not charged if the venue declines it, and you get an email either way.
Cancelling and refunds
Where the venue allows it, cancel from Bookings in the app. The venue's cancellation policy and your refund amount are shown before you confirm. If the booking is on a PickleCourts account, sign in to cancel it.
Refunds go back to the card you paid with and usually show up in 5 to 10 business days. If the app says the venue handles your cancellation, contact the venue, or email us and we will help.
Deals and promo codes
Deals are discounts paid for by the venue on specific days and times. Using a promo code needs a free PickleCourts account, and each code works once per player unless it says otherwise.
AI assistants (ChatGPT, Claude)
You can ask an AI assistant to find open courts on PickleCourts. Where booking through an assistant is available, you connect your PickleCourts account and save a card for it, and the assistant books only after you confirm the court, time and price.
- To disconnect an assistant, remove PickleCourts from the assistant's connected apps or connectors settings.
- Resetting your PickleCourts password disconnects every assistant linked to your account.
- To remove the card saved for assistants, or if an assistant booked something you did not ask for, email [email protected].
Venue owners
To list your venue, update its details, or ask about taking bookings through PickleCourts, email [email protected].
Privacy
See our privacy policy for what we collect and how we use it.